CUSTOMER SERVICE:
ORDERING:When am I able to reach someone with questions concerning my order?
You can reach us by phone Monday through Saturday, 10 a.m. - 6 p.m. Central time. The number is 405.753.5485.Can I place an order over the phone?
Yes, orders may be placed over the phone during our normal business hours. If you receive our voicemail, please leave a message and one of our stationery consultants will call you back the same business day.
May I contact you by e-mail?
Yes, we would love to hear from you. Contact us at: invitations@noregretsokc.com. We do our best to respond to your e-mail the same business day!
Do you have a 'walk-in' store?
Yes and we would love for you to visit!9301 North Pennsylvania
Oklahoma City, Oklahoma 73120
We are located in a fun outdoor shopping center called Casady Square. It's in northwest Oklahoma City at the corner of West Britton and North Pennsylvania. Give us a call and we'll give you directions from where ever you are!
PAYMENT INFORMATION:How do I place an order online?
You may place an order at any time day or night through our site. If you need assistance with the order, please call us at 405.753.5485 between 10:00 a.m. to 6:00 p.m. (CST), Monday thru Saturday and one of our stationery consultants will be delighted to assist you with your online order.Do you offer a discount for large quantity orders?
In most cases, the price per card will decrease as the quantity increases. However, please contact us regarding a specific brand or quantity.
Will I see a proof of my order before printing?
All products are typeset and printed at the manufacturers facilities. Our job is to make sure that your order is created exactly the way you specified. In order to maintain this high standard, our Stationery Consultants quality review every finished order before it is shipped to you.
A professional typesetter from the stationery manufacturer will do the final and exact layout of your order. If you would like to have a black and white, professionally typeset proof e-mailed to you before your order is printed, simply select the 'order a proof' option during the checkout procedure. As soon as the proof is available, we will e-mail the black and white image directly to you. Proofs are usually available three business days after your order is processed. No Regrets does not make money on any proof charges, but we are forced to pass along proof charges imposed by our vendors. These charges typically range from $0-$24.
Will sales tax, use tax or duty be added to my purchase?
Orders shipped within Oklahoma will incur 8.775 % sales tax. All other orders within the United States will not be charged tax. Please call us for information on orders shipping outside of the continental United States.How long does it take to receive my order?
All products are typeset and printed at the manufacturers facilities. Our job is to make sure that your order is created exactly the way you specified. In order to maintain this high standard, our Stationery Consultants quality review every finished order before it is shipped to you. Most customers receive their orders 14 business days from the date the order is placed. Please refer to the Delivery time information posted with each order.
How do I check the status of my order?
Upon placing your order, you will receive an automatic order confirmation via e-mail. You will also receive an e-mail confirmation when your order ships. If you need additional information about your order, you may contact us at invitations@noregretsokc.com.
What forms of payment do you accept?PRIVACY & SECURITY:
We accept Visa, MasterCard, American Express, and Discover.
When will I be billed for my order?
Your order will be billed to your credit card account when you complete the "checkout" section of the web site. Since every order is customized, No Regrets will charge your credit card as soon as the printing process begins. If additions or credits are necessary, we will adjust your order appropriately.
Is it safe to use my credit card?
Yes. Shopping with No Regrets online is safe! Our server uses an encryption process that converts your information into bits of code, ensuring a secure transmission over the Internet.
What is your privacy policy?
I do not want to be added to anyone else's mailing list. (See our Privacy Policy) (We will not be sending promotional material unless you have opted for that service.) Since our site is equipped to provide you with the most current stationery products being offered, we do not feel it is necessary to put a burden on your mailbox. We do not exchange, share, nor offer any information about you to any other companies.
Are there cut-off dates for ordering Holiday cards?
The cut-off dates for Holiday ordering are posted on our Web site. We recommend ordering as early as possible since during the holiday season, there can be inevitable delays, cut-offs, and out-of-stock products as the manufacturer deals with the "Christmas Rush."
Can I have my order gift-wrapped and sent to a different mailing address?
All of our orders are attractively packaged in a beautiful gift-style format, which can be given to anyone with confidence. We can ship your order directly to the gift recipient and include a gift card addressed with a message of your choice.
RETURNS:
What is your return policy in the event that I am not happy with my order?SHIPPING:
One of the many helpful features of our site is the Design Center, which allows you to view your stationery -- as it will appear. If you wish, an additional proof may be ordered. If any changes to the order are necessary, contact a stationery consultant as soon as possible. We will do our best to accommodate you.
How long do orders take to ship?
Shipping is based on what you select as your preferred shipping method, as well as the destination the package is being sent to. In most cases, you may expect your order within 14 business days.
How much do you charge for shipping?
We typically use UPS to ship our products. Shipping prices begin at the following rates and will vary based on weight and size of product:
- Ground Residential - $8.00
- 3 Day Select - $15.00
- 2nd Day Air - $19.00
- Next Day Air - $42.00
In most cases, you may expect your order within 14 business days. We will contact you promptly if there is an unforseen delay with receipt of your merchandise.